Essencera LLC operates the website essencera.pet. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a purchase, sign up for communications, or otherwise interact with us.
By using this website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information.
Personal Information You Provide
When you interact with Essencera, you may voluntarily provide:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information processed securely by third party providers
• Order history and customer support messages
Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Referring and exit pages
• Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
• Process and fulfill orders
• Communicate about purchases, shipping, and support requests
• Send marketing emails and SMS messages when you have opted in
• Improve our website, products, and customer experience
• Detect fraud and maintain site security
• Comply with legal and regulatory requirements
Email and SMS Communications
If you subscribe to our email list, we may send you:
• Order confirmations and transactional emails
• Product updates and educational content
• Promotional offers and announcements
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.
SMS Messaging
If you opt in to receive SMS messages, we may send you:
• Order and delivery updates
• Customer support responses
• Promotional messages and offers
Message frequency may vary. Message and data rates may apply depending on your carrier.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us directly.
We do not sell or share your phone number for third party marketing purposes.
Cookies and Tracking Technologies
Essencera uses cookies and similar technologies to:
• Enable essential site functionality
• Analyze website traffic and performance
• Personalize content and marketing
You can control or disable cookies through your browser settings, though some features of the site may not function properly.
Sharing Your Information
We do not sell your personal information.
We may share information only with trusted service providers who help us operate our business, including:
• Payment processors
• Email and SMS service providers
• Website hosting and analytics services
• Order fulfillment and shipping partners
These providers are permitted to use your information only as necessary to perform services on our behalf.
We may also disclose information if required by law or to protect our rights and safety.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. While no system is completely secure, we work to safeguard your data using industry standard practices.
Data Retention
We retain personal information only as long as necessary to:
• Fulfill the purposes described in this policy
• Maintain records required by law
• Resolve disputes and enforce agreements
Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your information
• Withdraw consent for marketing communications
To exercise these rights, contact us using the information below.
Children’s Privacy
Essencera does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Email: contact@essencera.pet
Website: https://essencera.pet
